Need help?

What should I do if a course activity is not marked complete?

You should go back and make sure you have not missed any part of the activity. Please keep the following in mind:

Videos: Must be watched all the way to the end without skipping.

Text and Pages: You must scroll all the way tothe bottom of the page. If you simply click "Next" without scrolling, the system will not register the page as read.

Activities are only automatically marked complete when all parts have been fully viewed and completed by the learner.

How can I change the name on my certificate, or what if some letters are cut off?

If the name on your certificate is incorrect, misspelled, or if some letters are cut off in the final document, please send an email to info@surghub.org. Include the email of your SURGhub account and your full, correct name, and our team will assist you in updating it.

I forgot my password, what should I do?

To reset your password, you can use this form.

Otherwise, you can also click on the “Sign in” button in the top-right corner, and then click on “Forgot your password” at the bottom-right of the pop-up window. Enter the email address you used to sign up, and instructions to reset your password will automatically be sent to you.

How do I change my profile information or modify my password?

To update your profile information, click on "me" and "profile" at the top of this page.
Once you are on your profile page, click on "edit" to modify:
  • Your name
  • Your email address
  • Your picture
  • Your professional experience
  • Links to your social media accounts
  • Your password

How do I register to a new course?

To find a new course, go to the course catalogue. You will then be able to look for specific categories or authors. Once you have found a course that corresponds to your needs, click on it. It will lead you to the course page. There, you can click on "enroll" or "register to the course" and start learning.

What should I do if a course activity is not marked complete?

You should go back and make sure you have not missed a part of the activity. Activities are automatically marked complete when all parts have been read and completed by the learner.

My question isn't on this list.

You might find the answer to your question in our full FAQ section.

Otherwise, you can send a message directly to info@surghub.org, and we will get back to you as soon as possible.