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Communication Skills for Telephone Consultation

A clinical tutorial on applying the Calgary-Cambridge Guide framework to telephone consultations, focusing on structured communication strategies and protocols for delivering bad news.
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  • 1 hours
  • Shareable Certificate
  • Expert discussion

Course description 

Learn how to apply the core skills of the Calgary-Cambridge Guide to telephone consultations in order to provide a structured and patient-centered approach.
Reviewed by SURGhub, April 2024

This course is provided by:

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  • Specialty: Non-Technical Skills
  • Subspecialty: Communications Skills, Professionalism, Basics of Surgery, Medical Technician, Basic Perioperative Nursing, Understanding Error
  • Target audience:Medical students, clinical officers, junior doctors and junior nursing staff.
  • Level: Basic
  • Language: English
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This course is provided by:

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Learning objectives

  • Discuss advantages and disadvantages of telephone consulting
  • Identify key skills from the Calgary Cambridge Guide which are particularly important for telephone consultations
  • Understand how to apply the Calgary Cambridge Guide to telephone consultations including delivering bad news on the phone
  • Appreciate the impact receiving bad news can have on patients 

Course structure 

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Course instructor

Professor Peter Gillen

Professor Peter Gillen is an Associate Professor of Surgery at the Royal College of Surgeons in Ireland. He has many years of experience in teaching both technical and non-technical skills to surgical trainees. He is also Clinical Advisor to the National Healthcare Communication Programme which was set up in 2017 by the Health Service Executive. The modules on telephone, video consultations and handover were produced in collaboration between RCSI and the HSE.
Prof Peter Gillen

Professor Peter Gillen

Associate Professor of Surgery
Associate Professor of Surgery at the Royal College of Surgeons in Ireland and Clinical Advisor to the National Healthcare Communication Programme

What learners are saying

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This course is provided by

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RCSI

Founded as the national training body for surgery in Ireland, the Royal College of Surgeons in Ireland has been at the forefront of healthcare education since its establishment in 1784. Today, RCSI is an innovative, world-leading international health sciences university. Our mission is to educate, nurture and discover for the benefit of human health.

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