Communication Skills for Telephone Consultation

RCSI University of Medicine and Health Sciences

What's in this course?

Learn how to apply the core skills of the Calgary-Cambridge Guide to telephone consultations in order to provide a structured and patient-centered approach.

Non-Technical Skills 

Communications Skills

Target Audience

This course has been specifically designed to train frontline healthcare workers. 

Varied activities

Videos, practical scenarii, quiz. 


1 hour



Discuss with others

Participate in the course discussion, share your thoughts and ask questions.
Dr. Mark A. Singleton
Course instructor

Professor Peter Gillen

Professor Peter Gillen is an Associate professor of Surgery at the Royal College of Surgeons in Ireland. He has many years of experience in teaching both technical and non-technical skills to surgical trainees. He is also Clinical Advisor to the National Healthcare Communication Programme which was set up in 2017 by the Health Service Executive. The modules on telephone, video consultations and handover were produced in collaboration between RCSI and the HSE.

This course is provided by RCSI

Founded as the national training body for surgery in Ireland, the Royal College of Surgeons in Ireland has been at the forefront of healthcare education since its establishment in 1784. Today, RCSI is an innovative, world-leading international health sciences university. Our mission is to educate, nurture and discover for the benefit of human health.

Course Content

Download our mobile app!

Join the biggest online learning community in global surgery, powered by the United Nations Institute for Training and Research and the Global Surgery Foundation.
  • App Store - SURGhub App
  • Google Play - SURGhub App
Write your awesome label here.